Location: Irvine, CA
Job Type: Temp-to-hire

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Summary/Contribution of Position:

The Customer Service Associate mainly processes orders via online, phone, fax, and emails.  Other non- ordering job functions include interaction with customers to provide and process information in response to inquiries, concerns and requests about products and services.

 

Essential Duties and Responsibilities

Customer Service

 

• Receive and process customers’ orders - Main job function
• Resolve customer questions related to orders.
• Receive and analyze customers' requests and correspond with customers to provide requested information.
• Generate invoices and price quotes for customers.
•  Record details of inquiries, comments and complaints.
•  Manage customers' accounts and database of contact information.
• Conduct inventory checks for customer.
• Send confirmation of order to customer.
• Process credit card purchases with Quickbooks and perform customer verifications.
• Maintain records of customer interactions and transactions.
• Maintain up to date knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
• Assist in Returns and Replacements
• Collaborate with the Accounting department for customer credit card charges, and customer “hold” accounts.
• Prepare labels to ship products (fulfillment) for customers using FedEx, UPS, or other delivery companies.

 

 

Miscellaneous Duties

 

• Collaboration may be necessary with internal departments
• Inputs new customers into the database
• Initiates promo codes and computer input for tracking
• Labels, weighs, stamps, and ships sample kits
• Maintains liaison with other departments for order completion

 

*Duties include but are not limited to the above duties

 

Supervisory Responsibilities:

None

 

Education and Experience

• High school diploma, general education degree or equivalent
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications: Quickbooks, Salesforce or other CRM database software
• Ability to type
• Knowledge of administrative procedures

 

Core Competencies:

• Detail Oriented
• Flexible
• Patient
• Team Player
• Strong communication skills
• Organized/ Time Management
• Stress tolerance